• ShipWill
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ShipWill

Shipping Protection

Shipping Protection

$3.00 USD
$3.00 USD
Sale Sold out
Title

We use...

We believe in quality materials that stand the test of time. That’s why we use platinum ingredients in all our products, ensuring both durability and safety. Our leathers are 100% genuine – no faux here! Each piece adds a unique, premium touch that enhances both the look and feel of your purchase.

Shipping & Returns

View our FULL POLICY here

S H I P P I N G

When will my order ship?
Once your order has been placed, your items will ship within 3-4 business days. Please kindly understand that our warehouse is closed on weekends and/or holidays. If you placed an order during a peak seasonal time or during a sale our shipping could take up to an entire 5-8 business days. Quality is top priority for us, and we want to ensure you will receive your product exactly as purchased.
 
What shipping options do you offer?
We presently provide standard domestic shipping within the U.S. exclusively. A verified tracking number is allocated to each purchase, and we facilitate shipment via USPS or UPS services.

Where can I find my tracking information?
Stay updated on shipments with real-time tracking through email alerts. Make sure we are on your safe list: freshhidetx@gmail.com. Otherwise, the email could be languishing in your spam/junk folder.
Insurance... you need it!
We are NOT responsible for delays with USPS/UPS, lost packages or tracking that shows delivered to the address you listed prior to shipment. Insurance will be the only guarantee for replacement. Protect your order with a small fee for peace of mind.
My items arrived damaged. What do I do?
Whoops! We aim for perfection and know stuff happens. Submit an email along with an image of your damaged item/s to freshhidetx@gmail.com, within 2 business days upon receipt and we will correct the issue. This is considered ample time to notify us of any damage.  Any notice outside of this time frame could arise with denial, as we adhere strictly to our policy.
I never received my order! Help!
Oh no! If you have not received your order within 8 business days from the actual ship date, please send us an email to freshhidetx@gmail.com and we will help research that order, file a missing mail claim, etc.
I am missing or received the wrong items. What do I do?
Please send us an email to freshhidetx@gmail.com within 2 business days, and we will replace your items with the correct ones. This is considered ample time to notify us of any wrong items.  Any notice outside of this time frame could arise with denial, as we adhere strictly to our policy.

E X C H A N G E S & R E P L A C E M E N T S
Can I make a change to my unshipped items?
Yes & No! You will need to contact us ASAP after placing your order to ensure we have time to make those changes. We work extremely fast and if items are in procurement, then no changes can take place. Texting or calling our warehouse is the fastest option: 806-474-8554. Exchanges are not permitted after the delivery of your order, as we handcraft each order in-house upon its submission. We provide detailed info in our listings and sizing reference through second or third photos, so if in doubt, ask. Otherwise, you receive exactly as ordered.
I purchased multiple orders, can I combine?
In the realm of our past offerings, this option can no longer grace our store. We have multiple employees working at different speeds. For optimal warehouse efficiency, shipments are dispatched based on the readiness of each order. Countless problems have arisen in the past and it's much simpler when we can ship on demand.

H O U R S OF O P E R A T I O N & SUPPORT
We accept orders 24 hours a day, 7 days a week. The warehouse is typically staffed Monday-Friday 10am-3pm. Please send us a text/email to 806.474.8554 or freshhidetx@gmail.com with any questions you might have. We will respond to you within 48-72 hours, over the weekends, responses may experience delays until the subsequent business day. 

Care Instructions

This product is crafted from genuine leather. While it features a water-resistant finish, please note that it is not completely waterproof. To maintain its quality and prevent any swelling, we recommend keeping it away from moisture.

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  • Free Shipping

    Don't miss out on our incredible offer! Enjoy FREE SHIPPING on your order when you spend $300 or more. It's the perfect opportunity to stock up on your favorites or explore new products without any extra cost.

  • Request & Custom designs accepted

    We’re all about making your dreams a reality! We absolutely LOVE taking requests, and guess what? We offer fabulous custom options just for you! If you’re ready to dive into a fun new project or have a unique idea in mind, don’t hesitate to reach out to our friendly support team.